Game Design, Programming and running a one-man games business…

Why hardcore gamers are the best customers

For a long time, indie game development got completely sidetracked by an unhealthy obsession with making casual games. These games were all made for 40+ ‘soccer moms’ whatever the hell that means. It got so bad that people on the popular indie developer forums even started equating indie with casual, claiming that indie games had to be 2D, use one mouse button and have zero graphical options, so as to minimise ‘confusion’.

These days, from a  developers point of view, casual gaming has imploded.  A single company (BigFishGames) pretty much killed off all the competition, and forced developer cuts so low that they all sodded off to make iphone or facebook games. (“The current goldrush didn’t work, quick! follow the next goldrush!”).

Personally I think indie developers are best off making games for hardcore gamers and here is why.

  • Hardcore gamers have hardware that will run something more demanding than tetris, meaning you can flex your graphical coding muscles.
  • Hardcore gamers spend money on games. Yes, some are sadly pirates, but the ones who aren’t are happy to pay for a decent game. They consider it a serious pastime, and thus worthy of expenditure. Not a coffee-break amusement. Hence, higher prices and deeper games. Yay!
  • Hardcore gamers understand simple tech support steps and bugs and patches. “What video card do you have” actually gets an answer, rather than questions, making tech support much easier.
  • Hardcore gamers are enthusiastic and chatty. They have accounts on web forums where they discuss games they like. They can evangelise your game, if it’s good, to dozens, hundreds or thousands of potential buyers.
  • Hardcore gamers remember the developers name. They know who made World Of Warcraft, and they know you made your game. They are likely to join your newsletter, and may even read it.
  • Hardcore gamers are the forgotten minority. Bad console ports have mistreated PC gamers for years. Give a PC gamer the option to mod a game, run in windowed or fullscreen, and choose graphical options and screen resolutions, and they think its christmas.
  • Hardcore gamers are tough critics with a lot of ideas. This can be a nightmare, but it means you get feedback on your game, what to improve, and what should be added. If you are open-minded about reading feedback from customers, hardcore gamers are a designers best friend.
  • Hardcore gamers are happy to buy a game online that isn’t from amazon or some mega-corp they have heard of. If you have a secure site, then you will get sales.  Hardcore gamers are also more likely to support a developer direct, rather than a portal.

You may disagree, but this is my humble experience :D I have no intention whatsoever of switching to making casual games, or simple games for non gamers. Even if I wanted to, I don’t think I could make a business case for it to myself, or my cats.

Article on pricing

This article on bit-tech is by me:

http://www.bit-tech.net/gaming/pc/2010/05/24/how-much-should-dlc-cost/1

Feel free to retweet or otherwise promote it:D

My point, which is pretty much glossed over in most discussions about DLC, is that variety is good, and the free market will decide. Some DLC is overpriced, some is underpriced. Some price experiments for games are mental, some are a complete giveaway (like Portal for free). Eventually, the free market gives us the right answer.

As an example, I think that $25 for a single horse mount in WoW is flipping MENTAL, when I worry about charging $6 for an extra GSB race. But… the free market has proven me wrong, people bought it in droves. Who am I to criticise either people who think a mount is worth $25, or Blizzard for setting a price that maximises their revenue?

I’m, just a bit sick of kids describing game develoeprs as nazis for not releasing everything they make for free, and thus venting :D

The world wide consortium

There was a time… it seems silly now, and Aleks talked about it on BBC TV recently, when the web was open, free, and very very democratic. Pretty much every site was some dude in their bedroom hitting a keyboard (like me!), but that didn’t last long.

Remember download.com? It used to just be download.com, then it was CNET’s download.com. Now it is owned by CBS Interactive, who also own TV.com, ZDNet,  News.com, VersionTracker.com, gamespot.com and many others.

Remember slashdot.org? it’s now part of geeknet, who also own sourceforge.

Remember IMDB and Alexa? Both owned by Amazon.

YouTube? owned by Google, of course.

Slowly but surely, in fact maybe not even slowly, all the sites on the net buy each other until there are fewer and fewer owners that control what we read, buy, see, listen to and discuss. I see this as very bad. I’m not some bearded anti-capitalist hippy, I’m VERY much a capitalist at heart. But I’m a pure free-market, small-business style capitalist. I love the idea of a dozen different companies competing to make the best product, and to give the consumer better value. I worry these days that the net is heading towards a time where we don’t do that.  Games are going that way too. Lionhead bought by Microsoft. Maxis bought by EA, etc etc…

Facebook are having a rough time over dodgy privacy settings. The problem is, it’s too late to hassle them about it. Facebook have won. they are huge, valued at 20 billion dollars. Thats bigger than the GDP of Nicargaua. Nobody is about to topple facebook as the top social website. Competition is failing.

Amazon have a similar position in the UK for shopping. Ebay have it for auctions, Google for search, maps, video and most likely small business advertising too.

The really scary thing is that this is MUCH worse than the situation at retail. With physical stuff we have vast competition. I bet you can name ten manufacturers of laptop. ten manufacturers of cars. Now name me ten online book stores.

Or even five.

Re-investing…

Lets say you run a business. The business makes $40k in a year. You are used to living on $40k, so you spend it, and have a reasonable life. Then suddenly things go well, and you make $50k the next year. Do you

a) Have a better year, buy better donuts, drink more beer and enjoy the $50k

b) Have a slightly better year, buy a few more donuts, spend $5k of the surplus and invest the other $5k in making the business better.

c) Stay as before and invest the whole $10k on making the business better.

I think most people are like a). I think a lot of people who work for themselves are like b), including me. I suspect that a lot of the dotcom billionaires are like c). I read once that valve basically took all the money from Half Life’s success and invested it in Steam and Half Life 2. I suspect this is true. I would guess that when World Of Warcraft was making tens of millions in profit, Blizzard took ALL that money and reinvested it. Then did the same when it made hundreds of millions. It turned out to work very well for them…

The problem is, no matter how much I may intuitively see this, and would even recommend it as a policy to others, I find it difficult to do myself. Maybe I’m just not as obsessed with running a bigger company as the dotcom guys, but when positech has a good year, I tend to bank some it (paranoid about having a bad year), spend a little bit more on the business (ooh look! some professional spaceship art), and buy a new TV. I tend to fear that if I don’t spend some of the company profits when there are some, it might crash and burn one day and I’ll have nothing to show for it, whereas with my current policy, at least I have a new TV.

I read Duncan Bannatynes autobiography, which is a great read. He made an absolute fortune from ice cream sales once. he then invested ALL of it in making retirement homes. he sold his car, re-mortgaged his house, even sold his TV to make the final payment on the first home. He had multiple maxxed out credit cards at that point. James Caan did the same. They went from having a good income to being penniless and in debt, because they could see the return in the long term being a whole step-change higher.

I don’t reckon I could ever do that. And even if I could, I’d be a nervous wreck doing it. What about you? Are you risk-averse? or a dotcom dude?

Some marketers have money to burn

So Apple are looking to tell google where to shove it and sell advertising directly, I read. One of the thinsg that sprung out at me from this article was this quote:

“Every time a user sees a banner ad from Apple, it will charge advertisers a penny. If the user taps the banner and the full ad expands Apple charges $2. Large ad buys would reach $1 million from the taps and views.”

Wha?

So lets re-visit that a bit. For a single mouse-click (less really ebcause it just expands an ad, doesnt go to a site), the advertiser pays TWO DOLLARS. So that’s at least two dollars per click.  I currently pay around $0.10 a click, so this would eb twenty tiems as much money. Now obviously, not everyone sells indie games. I’m sure some megacorps selling high price items have money to burn, (oh and by the way, if you are a small advertiser with an ad budget under a million dollars, apple have told you to f**k off already. Thanks guys).

I do wonder how the discussion goes in the megacorp head office though:

“Dude, there are lots of people with iphones. Maybe we can advertise our high-value product on there?”

“Yes, but dude, they are charging at least five times what anyone else charges for the ads.”

“Sure, but from what I hear, people with iphones are not at all price-sensitive and will happily pay a premium for everything!”

“So why are iphone games considered overpriced at $1.99?”

I don’t think google should be worried at this stage. For them I’m sure it will be business as usual. Business time…