Search found 59 matches

by RedMarbleGames
Mon Nov 04, 2013 1:05 am
Forum: Support
Topic: No online play and profile save with Mac App Store?
Replies: 10
Views: 7585

Re: No online play and profile save with Mac App Store?

Sorry for the confusion about this. When you buy the game at the Mac App Store, it's supposed to generate a serial number for you automatically. In some cases this seems not to be happening. If you didn't get a serial number, email your Mac App Store receipt to support at redmarblegames dot com and ...
by RedMarbleGames
Sun Aug 18, 2013 9:11 pm
Forum: Support
Topic: Keyboard Bug Mac 1.60 (paid version)
Replies: 6
Views: 3231

Re: Keyboard Bug Mac 1.60 (paid version)

We've offered to provide you a copy of 1.62, which fixes the problem; you decided to wait for the App Store update. That's been delayed longer than it should, we agree, and we'll get that submitted promptly.
by RedMarbleGames
Tue Aug 13, 2013 2:25 am
Forum: Support
Topic: Space Battles not working under Mac OSX 10.6.8
Replies: 1
Views: 1774

Re: Space Battles not working under Mac OSX 10.6.8

Send us an email at support -at- redmarblegames -dot- com and we'll try to assist.
by RedMarbleGames
Thu Aug 08, 2013 2:24 am
Forum: Support
Topic: Mac - Crashing on challenge scroll
Replies: 2
Views: 1375

Re: Mac - Crashing on challenge scroll

Yes please, email the crash log to support -at- redmarblegames - dot- com. Thanks, and sorry for the trouble.
by RedMarbleGames
Fri Feb 24, 2012 1:13 am
Forum: Support
Topic: Text and Explosion Graphic Problems 2 (Mac)
Replies: 5
Views: 3201

Re: Text and Explosion Graphic Problems (Mac) (Resolved)

We'll be posting an update soon to take care of these (sorry), but until then feel free to email us if you like.
by RedMarbleGames
Sat Feb 18, 2012 4:34 pm
Forum: Support
Topic: OSX crash in campaign mode
Replies: 1
Views: 1180

Re: OSX crash in campaign mode

This problem shows up occasionally and seems to be a problem with the campaign installer. If you'll email us at support -at- redmarblegames - dot- com, we'll take care of it for you.
by RedMarbleGames
Sat Dec 17, 2011 3:18 pm
Forum: Support
Topic: bought GSB just now; doesn't load (spinning beach ball): Mac
Replies: 4
Views: 1189

Re: bought GSB just now; doesn't load (spinning beach ball):

Well, that shouldn't be the case. We'll look into it and see if we can figure out what's going on.
by RedMarbleGames
Sun Sep 04, 2011 2:32 pm
Forum: Support
Topic: GSB crashes after re-install
Replies: 2
Views: 761

Re: GSB crashes after re-install

There are two potential folders: a folder called com.redmarble.GSB that is in /Users/<yourname>/Library/Application Support, and/or a folder called GratuitousSpaceBattles in /Users/<yourname>/Library/Preferences. The problem you describe does sound like you need to delete the custom ship file at lea...
by RedMarbleGames
Sun Aug 07, 2011 2:07 pm
Forum: Support
Topic: GSB Crash on Launch Mac
Replies: 5
Views: 2116

Re: GSB Crash on Launch Mac

Sorry for the trouble -- there is a known issue with the campaign installer, sometimes, which hasn't been resolved yet. If you'll send us an email at support-at-redmarblegames -dot- com, we'll send you a replacement with the campaign built in that will solve the problem.
by RedMarbleGames
Sat May 28, 2011 1:59 pm
Forum: Support
Topic: Mac Version: Tutorial Bug
Replies: 1
Views: 554

Re: Mac Version: Tutorial Bug

Send us an email at support ... at ... redmarblegames .. dot ... com and we'll help out.
by RedMarbleGames
Sat May 28, 2011 1:58 pm
Forum: Support
Topic: GSB GC Crash to desktop
Replies: 1
Views: 679

Re: GSB GC Crash to desktop

There is an occasional issue with the campaign installer on certain Macs. If you'll email us (support -at- redmarblegames - dot - com), we'll fix you right up.
by RedMarbleGames
Fri Apr 29, 2011 6:04 pm
Forum: Support
Topic: Game Crashes When Trying to View Details in Challenges
Replies: 1
Views: 575

Re: Game Crashes When Trying to View Details in Challenges

This is a new issue that we haven't heard about before. Could you please email a crash log to support -at- redmarblegames -dot- com? You can either copy and paste into an email the scrolling text that appears when you click the Report button after a crash, or else you can email the file, which is lo...
by RedMarbleGames
Sat Mar 26, 2011 12:11 am
Forum: Support
Topic: Campaign Crash on Mac
Replies: 4
Views: 1013

Re: Campaign Crash on Mac

Sorry for this trouble; it seems to be an occasional problem with the campaign installer that we have yet to diagnose. Until we do, please email us at support <at> redmarblegames <dot> com and we'll send you a replacement.
by RedMarbleGames
Sat Mar 19, 2011 9:38 pm
Forum: Support
Topic: weird Mac recent update problems help
Replies: 9
Views: 1491

Re: weird Mac recent update problems help

Sorry, out of town briefly. Responding to your email now ...
by RedMarbleGames
Sat Mar 19, 2011 9:32 pm
Forum: Support
Topic: [bug] error with sound looping
Replies: 4
Views: 1708

Re: [bug] error with sound looping

So far as we know we've solved this for everyone who has emailed, so if you haven't heard, please email again ... thanks.

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